Support

Remember — Bible Journal

Need a hand with Remember? We’re glad to help. Email us at elizabeth.rememberapp@gmail.com and we’ll get back to you as soon as we can, usually within a few days.

When you write in

To help us resolve things quickly, please include:

• The email address associated with your account
• A short description of what happened and what you expected

If you write to us from inside the app, using Feedback and Support in the Me tab, your device, operating system version, and app version are filled in for you. You can see and edit them before you send.

Managing your subscription

Remember offers an optional subscription that includes up to 5 hours of voice transcription each month. Subscriptions are billed and managed by Apple or Google, not by us. On iPhone, open the Settings app, tap your name, then Subscriptions. On Android, open the Google Play app, tap your profile icon, then Payments & subscriptions. Cancelling stops future renewals; you keep access until the end of the current period.

Restoring a purchase

If you’ve subscribed before and don’t see your access on a new device or after reinstalling, open Remember, go to the subscription screen, and tap Restore Purchases.

Deleting your account

You can permanently delete your account and all associated data from inside the app, or by request. See Delete Your Account for the steps.

Privacy

For how we handle your data, see our Privacy Policy and Terms of Use.